Remove Journey Analytics Remove Machine Learning Remove Optimization
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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration.

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How To Transform The Customer Journey With AI And Big Data

Smart Data Collective

AI and big data are helping large companies already in optimizing many areas with smoother delivery and improved productivity. AI uses machine learning to understand the data and context in order to predict (or identify) certain customer actions and questions. Analytics is the answer here. Smart bots for common FAQs.

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Future-Proof Your Analytics Tech Stack

Jet Global

Future-proofing your analytics tech stack is essential for ensuring the longevity and success of your software applications. As the final stage of the data journey, analytics transforms raw data into actionable insights that directly impact business decisions and customer satisfaction.