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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

I conducted a customer experience best practices study and found that loyalty leading companies focus analytics efforts on customer understanding rather than internal metrics. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration.

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How To Transform The Customer Journey With AI And Big Data

Smart Data Collective

AI uses machine learning to understand the data and context in order to predict (or identify) certain customer actions and questions. What Are Some Big Data Tools That Can Help Improve the Customer Journey? Analytics is the answer here. It automatically places the order for you. Smart bots for common FAQs.

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DataHour: Traversing Journey of an Analytics Problem

Analytics Vidhya

Overview on Analytics Problem Analytics Vidhya has long been at the forefront of imparting data science knowledge to its community. With the intent to make learning data science more engaging to the community, we began with our new initiative- “DataHour”.

Analytics 288