CIO Business Intelligence

MARCH 25, 2024

And they want to know exactly how much return on investment (ROI) can be expected when IT leaders make technology-related changes. CFOs have grown comfortable with the traditional project-based approach, through which they believe they get a better handle on spend certainty and a better sense of ROI.

Modeling 124

Modeling Cost-Benefit IT ROI 124

CIO Business Intelligence

MARCH 23, 2023

So how can you request a new investment from your decision-makers while ensuring minimal costs and maximum ROI this year? Focus on positive impact : Focus on the benefits and ROI of the proposed investment, such as increased productivity, better security, or improved customer satisfaction.

Scorecard 59

Scorecard Cost-Benefit ROI IT 59

datapine

JANUARY 18, 2023

This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others. A good example is a KPI scorecard. It serves up a balanced blend of metrics that will empower you to boost engagement as well as retention rates.

Reporting 201

Reporting Metrics Dashboards Visualization 201

Occam's Razor

JUNE 4, 2012

You get immense focus in the scorecard (summary) using just the Acquisition (Visits, Unique Visitors), Behavior (Bounce Rate, Pageviews – proxy for content consumption) and Outcome (Transactions, Average Value, Revenue) metrics and Key Performance Indicators. Be insanely relevant (pick the critical few metrics ).

Reporting 127

Reporting Analytics Metrics Advertising 127

Occam's Razor

JANUARY 30, 2012

When it comes to data analysis, you are usually more likely to see me share guidance on advanced segmentation or custom reports or advanced social metrics or controlled experiments or economic value or competitive intelligence or web analytics maturity or one of an infinite number of difficult, if hugely rewarding, things. Not today.

Analytics 145

Analytics Dashboards Metrics Key Performance Indicator 145