2023 CCaaS Trends, Insights, and Statistics to Know
CIO Business Intelligence
FEBRUARY 14, 2023
We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue through 2023. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025. What can we expect over the next 12 months?
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