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2023 CCaaS Trends, Insights, and Statistics to Know

CIO Business Intelligence

We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue through 2023. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025. What can we expect over the next 12 months?

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How The Explosive Growth Of Data Access Affects Your Engineer’s Team Efficiency

Smart Data Collective

In fact, you may have even heard about IDC’s new Global DataSphere Forecast, 2021-2025 , which projects that global data production and replication will expand at a compound annual growth rate of 23% during the projection period, reaching 181 zettabytes in 2025. This is an increase from 64.2 zettabytes in 2012. each year. .

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Fleet Management and Big Data: Points to Consider

Smart Data Collective

The total amount of new data will increase to 175 zettabytes by 2025 , up from 33 zettabytes in 2018. Thanks to the availability of comparative data for practically every type/model of a vehicle, fleet managers can plan maintenance activities based on certain knowledge. Such data is great for introducing revamped maintenance practices.

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Making the most of MLOps

CIO Business Intelligence

Is there a model that can provide the necessary results? We call this ‘model velocity,’ how much time it takes from start to finish,” says IDC analyst Sriram Subramanian. MLOps brings model velocity down to weeks — sometimes days,” says Subramanian. You don’t want the model to shift substantially,” he says.

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Making the most of MLOps

CIO Business Intelligence

Is there a model that can provide the necessary results? We call this ‘model velocity,’ how much time it takes from start to finish,” says IDC analyst Sriram Subramanian. MLOps brings model velocity down to weeks — sometimes days,” says Subramanian. You don’t want the model to shift substantially,” he says.

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UK’s new digital strategy promises change – will it deliver?

CIO Business Intelligence

The UK Central Data and Digital Office (CDDO) has unveiled the Transforming for a Digital Future strategy, which sets out a collective cross-government roadmap and vision for 2025. But delivery depends on addressing engrained governance, structure, politics, and resource models.”.

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AI-Based Banking Loan Software Will Become Norm In 2022

Smart Data Collective

It refers to underwriting, customer onboarding, document management, analysis, and statistics. Using up-to-date lending software, banks solely in the North American market have an opportunity to save over $70 billion by 2025. According to Accenture, half of the banking routine is still performed manually and can be streamlined.

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