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4 Steps to Streamline Your Contact Centre Spend

CIO Business Intelligence

The contact center software market is expected to grow at a 21% compound annual growth rate ( CAGR ) from 2022 to 2030. As a whole, Market Research Futures reports that the global market for cloud contact center technology will reach $45.5 billion by 2030, a CAGR of 24.8%. Today’s contact center agents handle 7.2

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The history of ESG: A journey towards sustainable investing

IBM Big Data Hub

In 1997, the Global Reporting Initiative (GRI) was founded with the aim of addressing environmental concerns, though it soon broadened its scope to also focus on social and governance issues. The CDP encouraged institutional investors to ask companies to report on their climate impact.

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Remove the Barriers from AI Adoption

DataRobot

Only one in ten companies reports significant financial benefits from implementing AI, according to a recent study by BCG GAMMA, the BCG Henderson Institute, and the MIT Sloan Management Review. Yet, PwC Research estimates that AI adoption will produce nearly $16 trillion in business growth by the year 2030. How can that be?

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How Cloud Technology Can Be Integrating in Schools

Smart Data Collective

billion on cloud computing in 2021 and that figure is expected to be worth over $15 billion by 2030. The cloud allows professors to host online videos to help students watch them again in case they missed anything. Taking tests and quizzes via Google Forms also immediately lets the students know their scores.

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Steps tech leaders are taking to meet new accessibility mandates

CIO Business Intelligence

The Act understands that the web is a platform, and that many interactions with citizens and customers are via web-hosted applications and must meet the same levels of accessibility as a pure content website. The World Health Organisation reported in 2022 that there are over two billion people worldwide with low vision or blindness.

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Getting ready for artificial general intelligence with examples

IBM Big Data Hub

Regardless, given the wide range of predictions for AGI’s arrival, anywhere from 2030 to 2050 and beyond, it’s crucial to manage expectations and begin by using the value of current AI applications. The majority (72%) of enterprises that use APIs for model access use models hosted on their cloud service providers.

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How Gilead used Amazon Redshift to quickly and cost-effectively load third-party medical claims data

AWS Big Data

Because Gilead is expanding into biologics and large molecule therapies, and has an ambitious goal of launching 10 innovative therapies by 2030, there is heavy emphasis on using data with AI and machine learning (ML) to accelerate the drug discovery pipeline. This data volume is expected to increase monthly and is fully refreshed each month.