Remove B2B Remove Cost-Benefit Remove Digital Transformation Remove Optimization
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI can help optimize processes in many different ways, for example: customers’ speech and text into different languages, dialects, or accents. They have created a joint solution that combines Amazon Connect with additional features from IBM Consulting to optimize and personalize customer communication. Digital Transformation

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Huawei Cloud named leader in emerging Asia-Pacific hybrid cloud market

CIO Business Intelligence

The robust infrastructure helped this largest public hospital in Thailand quickly scale and optimize its IT services. • CTM Cloud, the sole local cloud service provider in Macao, China , used Huawei Cloud Stack to build an on-premises B2B cloud that ensures data is not transferred outside Macao.

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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Digital transformation and growing reliance on third-party services are key contributors as well, she adds. agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In CIOs must support API governance because of its many benefits,” says Sabhlok.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 9: The Impact of COVID-19 on Consumer Technology & Durables

bridgei2i

I collaborate with multiple stakeholders across many global CPG companies, enabling high impact business transformation strategies and guiding them in their analytics journey. The challenge for businesses is how to engage digitally with the employees. Brands can also engage with customers digitally by embracing digital transformation.

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Maturing Your People Analytics: Better Insights, Stronger Teams

Sisense

HR departments around the world are embracing digital transformation to reshape business operations and address their future needs in an ever-evolving work world. Every company has implemented some application designed to improve employee experience, training and development, performance, benefits and compensation, and more.

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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

When it comes to IT strategy, Kimberly-Clark Global CIO Manoj Kumbhat makes one thing very clear: This multinational takes a business-first approach to digital transformation. Kimberly-Clark’s other major customer segment, B2B2C mass retail partners, including Wal-Mart and Target, is the other focus of its business transformation.

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PODCAST: AI for Digital Enterprise – Episode 7: How Global In-house Centers are powering AI enabled transformation

bridgei2i

They touch upon the role of GICs in driving the digital transformation agenda, the high visibility it brings to all functional areas of an organization, and the part it plays in bridging the gap between growth inefficiencies and cost management. So, over the last 15 years or so, I’ve been mostly in B2B marketing.