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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The solution is cloud based, scalable, cost-effective, and easy to implement and manage. These applications – including chatbots, text analysis, B2B lead triage, and call summarization – significantly improved the customer experience, agent efficiency, cost savings, and decision-making processes. Digital Transformation

B2B 126
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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO Business Intelligence

We’ve all heard this mantra: “Secure digital transformation requires a true zero trust architecture.” Let’s look at these pillars through the eyes of Zscaler customers and discover why more than 7,700 organizations rely on Zscaler to strengthen their security posture and accelerate their digital transformation.

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Huawei Cloud named leader in emerging Asia-Pacific hybrid cloud market

CIO Business Intelligence

CTM Cloud, the sole local cloud service provider in Macao, China , used Huawei Cloud Stack to build an on-premises B2B cloud that ensures data is not transferred outside Macao. All these benefits help them unlock new opportunities.

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ATD banks on B2B digital transformation

CIO Business Intelligence

For the past decade, the Amazon.com effect has spread digital disruption to every corner of the B2C world, spurring incumbent, consumer-facing enterprises to undertake massive digital transformation initiatives as a matter of survival. Murali Bandaru, chief information and digital officer, ATD.

B2B 98
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CIOs step in to help upgrade Africa’s account management systems

CIO Business Intelligence

Digital transformation is crucial for the sustainability and resilience of professional accountancy organizations to meet changing business and market demands,” according to the International Federation of Accountants. CIO, Digital Transformation, Finance and Accounting Systems, IT Leadership

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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Digital transformation and growing reliance on third-party services are key contributors as well, she adds. agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In CIOs must support API governance because of its many benefits,” says Sabhlok.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 13: Digital Sales Enablement is a gamechanger in the post-COVID era

bridgei2i

Episode 13: Digital Sales Enablement is a gamechanger in the. Digital Sales Enablement is a gamechanger in the post-COVID era. In order to bring more value to the table in post COVID times, B2B sales organisations today are continuously looking out for the right insights to pursue the right opportunities. post-COVID era.

Sales 93