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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. The solution is cloud based, scalable, cost-effective, and easy to implement and manage. Digital Transformation

Insurance 126
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

API-first strategies on the rise APIs are ubiquitous within modern software architectures, working behind the scenes to facilitate myriad connected capabilities. “As Digital transformation and growing reliance on third-party services are key contributors as well, she adds.

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ATD banks on B2B digital transformation

CIO Business Intelligence

For the past decade, the Amazon.com effect has spread digital disruption to every corner of the B2C world, spurring incumbent, consumer-facing enterprises to undertake massive digital transformation initiatives as a matter of survival. Murali Bandaru, chief information and digital officer, ATD.

B2B 98
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CIOs step in to help upgrade Africa’s account management systems

CIO Business Intelligence

Digital transformation is crucial for the sustainability and resilience of professional accountancy organizations to meet changing business and market demands,” according to the International Federation of Accountants. CIO, Digital Transformation, Finance and Accounting Systems, IT Leadership

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 13: Digital Sales Enablement is a gamechanger in the post-COVID era

bridgei2i

Episode 13: Digital Sales Enablement is a gamechanger in the. Digital Sales Enablement is a gamechanger in the post-COVID era. In order to bring more value to the table in post COVID times, B2B sales organisations today are continuously looking out for the right insights to pursue the right opportunities. post-COVID era.

Sales 93
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 9: The Impact of COVID-19 on Consumer Technology & Durables

bridgei2i

I collaborate with multiple stakeholders across many global CPG companies, enabling high impact business transformation strategies and guiding them in their analytics journey. The challenge for businesses is how to engage digitally with the employees. So a lot of disruption is happening in the supply chain area.

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Maturing Your People Analytics: Better Insights, Stronger Teams

Sisense

HR departments around the world are embracing digital transformation to reshape business operations and address their future needs in an ever-evolving work world. Every company has implemented some application designed to improve employee experience, training and development, performance, benefits and compensation, and more.