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AI in commerce: Essential use cases for B2B and B2C

IBM Big Data Hub

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. Experience building strategies like these have been  used by online retailers for years.

B2B 49
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

Insurance 124
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 10: COVID-19 | Evolving Trends of Digital Transformation

bridgei2i

PODCAST: COVID 19 | Redefining Digital Enterprises. Episode 10: COVID-19 | Evolving Trends of Digital Transformation. COVID-19 | Evolving Trends of Digital Transformation. My name is Vignesh, and I help companies succeed in their AI-enabled digital transformation. Listening time: 12 minutes.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 8: COVID-19 and Changing Facets of Customer Engagement

bridgei2i

It’s important for B2B enterprises to stay engaged with their customer as they go through the scenario planning exercise. Capturing data about the customer and making these insights available for the customer-facing business functions will become invaluable in the B2B enterprise’s integrated customer engagement drive.

B2B 117
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‘The key is the cloud’: How to keep up with the speed of innovation

CIO Business Intelligence

At DISH Network , cloud-adoption strategies vary by when the parts of its business started – from those born in the cloud to legacy sectors deploying cloud on an opportunistic basis. He added: “The strategy around cloud is not ROI on a case-by-case basis. Jackson, CEO of GlobalNet and the host of Digital Transformers.

B2B 130
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. “If Digital transformation and growing reliance on third-party services are key contributors as well, she adds.

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The Foundations of a Modern Data-Driven Organisation: Gaining a Clear View of the Customer

Cloudera

We have increasingly moved purchases online in recent years fueled by the COVID-19 pandemic and general trends in Digital Transformation. Today, interactions with a brand spans omnichannel touchpoints. Strategy and culture are core components of a data driven organization . Data Strategy.