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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 10: COVID-19 | Evolving Trends of Digital Transformation

bridgei2i

PODCAST: COVID 19 | Redefining Digital Enterprises. Episode 10: COVID-19 | Evolving Trends of Digital Transformation. COVID-19 | Evolving Trends of Digital Transformation. My name is Vignesh, and I help companies succeed in their AI-enabled digital transformation. Listening time: 12 minutes.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. These applications – including chatbots, text analysis, B2B lead triage, and call summarization – significantly improved the customer experience, agent efficiency, cost savings, and decision-making processes.

B2B 126
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

bridgei2i

But because of COVID-19, digital transformation is helping B2B models trying to replicate successful B2C models. Can we say that that’s the reason the adoption of digital channels, digital products, and services is the new normal for these companies? Let’s see it from B2C and B2B perspective.

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‘The key is the cloud’: How to keep up with the speed of innovation

CIO Business Intelligence

Another opportunity for interaction with peers and experts will take place in a workshop on cloud as a business strategy platform led by Kevin L. Jackson, CEO of GlobalNet and the host of Digital Transformers.

B2B 131
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 13: Digital Sales Enablement is a gamechanger in the post-COVID era

bridgei2i

Episode 13: Digital Sales Enablement is a gamechanger in the. Digital Sales Enablement is a gamechanger in the post-COVID era. In order to bring more value to the table in post COVID times, B2B sales organisations today are continuously looking out for the right insights to pursue the right opportunities. post-COVID era.

Sales 93
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. “If Digital transformation and growing reliance on third-party services are key contributors as well, she adds.

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Fraport goes all in on private 5G network

CIO Business Intelligence

As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies. Fraport quickly realized that a rollout without careful prior checking for interactions with the existing technology would be too great a risk for airport operations.

IoT 105