Rocket-Powered Data Science

AUGUST 22, 2021

CX has become increasingly data-informed and data-driven, with VoC data being one of the key data sources. Other data sources include purchase patterns, online reviews, online shopping behavior analytics, and call center analytics.

Data-driven 277

Data-driven Interactive Behavioral Analytics Machine Learning 277

CIO Business Intelligence

APRIL 19, 2022

Process automation began with two promises: uniting disparate systems together and unleashing the massive trove of data that sits within your processes and back-office functions. The efficiency narrative is driven by platform DNA (think enterprise architecture). Its popularity coincides with the rise of RPA and process mining.

Digital Transformation 104

Digital Transformation Insurance ROI Business Objectives 104

Smart Data Collective

APRIL 18, 2019

There’s no question that the term is popping up everywhere as enterprises yearn to turn big data into a competitive edge. Everyone wants to leverage machine learning, behavior analytics, and AI so IT teams can “up the ante” against attackers. The same goes for cybersecurity. Final Thoughts.

Behavioral Analytics 77

Behavioral Analytics Advertising Uncertainty Machine Learning 77