Business Objectives Consulting Metrics Reporting 
CIO Business Intelligence
FEBRUARY 13, 2024
IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.
datapine
MARCH 22, 2019
Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!
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CIO Business Intelligence
SEPTEMBER 20, 2023
“Leadership has a right to ask agile teams when something will be delivered and how much it will cost, but teams have a right to push back on unrealistic expectations,” said Jon Kern, agile transformation consultant and co-author of the Agile Manifesto. He recommends that leaders identify a metric that focuses on value to the customer.
CIO Business Intelligence
OCTOBER 23, 2023
As a result, most IT functions have seen budget increases, support for more staff, and higher involvement in shaping enterprise strategy , according to multiple reports. Consider the findings of a report from professional services firm Accenture. Become truly customer-centric Attention to customers pays off.
CIO Business Intelligence
MARCH 16, 2022
Leaders tend to focus on the vision of the future state, and project teams tend to focus on sharing their new great idea,” says Matt Mead, CTO at SPR Consulting. To that end, his technology organization is hyper-focused on measuring and reporting on its performance. Metrics are mandatory. “If
CIO Business Intelligence
OCTOBER 2, 2023
Debra Chin, a certified Project Management Professional (PMP) and program manager/consultant with ROC Implementation & Management Group (ROCIMG), describes the PMO more succinctly, saying, “It’s a centralized point that helps manage projects.” Project coordinators, administrators, and analysts are other roles that may be found in a PMO.
CIO Business Intelligence
DECEMBER 19, 2023
Embrace metrics and iterate To achieve maximum efficiency, Cziomer also suggests focusing service efforts on DevOps Research and Assessment (DORA) metrics, such as “lead time for change” and “time to restore service.” The final report should show how the correction was made and delivered should a similar issue occur at a future date.
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