Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score
datapine
MARCH 22, 2019
Forrester Research defines the ‘customer experience’ as: “How customers perceive their interactions with your company.”. Read here how these metrics can drive your customers’ satisfaction up! Customer satisfaction metrics evaluate how the products or services supplied by a company meet or surpass a customer’s expectations.
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