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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 139
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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Forrester Research defines the ‘customer experience’ as: “How customers perceive their interactions with your company.”. Read here how these metrics can drive your customers’ satisfaction up! Customer satisfaction metrics evaluate how the products or services supplied by a company meet or surpass a customer’s expectations.

Metrics 134
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Bringing an AI Product to Market

O'Reilly on Data

The first step in building an AI solution is identifying the problem you want to solve, which includes defining the metrics that will demonstrate whether you’ve succeeded. It sounds simplistic to state that AI product managers should develop and ship products that improve metrics the business cares about. Agreeing on metrics.

Marketing 362
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Giant Eagle CIO Kirk Ball’s recipe for digital transformation success

CIO Business Intelligence

Over the course of his career, the Giant Eagle EVP and CIO has held senior technology roles across a range of industries, including C-level positions at The Christ Hospital Health Network and The Kroger Co. I view digital transformation as the integration of digital technologies to accelerate business objectives.

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Transforming IT for digital success

CIO Business Intelligence

CIOs and their IT teams have enjoyed a bump in power and prestige in recent years, as the C-suite has embraced continuous transformation, digital everything, and a host of emerging technologies — all enabled by IT. This reinvention goes beyond the adoption of cloud, agile development principles, and cutting-edge technologies.

IT 136
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What is digital transformation? A necessary disruption

CIO Business Intelligence

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Digital transformation is the integration of digital technologies into all aspects of business operations. Moreover, digital transformation means doing all that work on a continuous basis.

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Lasting Design Requires Solution Design Disciplines

CIO Business Intelligence

In the same way that marathons require rigorous preparation to reach the finish line, technological transformations will not yield lasting rewards without vision, planning, dedicated resources and unwavering determination. Savvy CIOs and CTOs understand the opportunities and challenges within other C-Suite functions.