Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty
CIO Business Intelligence
MAY 19, 2022
Customer service leaders and agents are now working remotely or in hybrid environments, distributed across regions — sometimes across the world, writing the new service playbook as they go. Aside from the workflow inefficiencies that come with a distributed service center, there’s an element of human emotion that needs to be addressed.
Let's personalize your content