Consulting KPI Metrics ROI 
CIO Business Intelligence
FEBRUARY 13, 2024
IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To
CIO Business Intelligence
JUNE 27, 2022
Today, many CIOs feel the same way about metrics. Metrics are only as good as their source. Too often, technology companies pay consulting or analyst firms to create metrics based on the best characteristics of their offerings,” says Judith Hurwitz, CEO of Hurwitz Strategies, an emerging technology consulting firm.
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datapine
MAY 21, 2019
1) Too expensive and hard to justify the ROI of BI. Also, limited resources make looking for qualified professionals such as data science experts, IT infrastructure professionals and consulting analysts impractical and worrisome. They also need these tools to generate a true ROI. 2) Lack of company-wide adoption.
BA Learnings
AUGUST 7, 2021
Boston Consulting Group conducted a digital transformation study in 2020 to find out why such projects are missing the mark. In this case, there is a clear KPI or metric for success, and you know what your project is setting out to do for you, which is a much more efficient way to approach digital transformation.
Occam's Razor
AUGUST 22, 2011
" ~ Web Metrics: "What is a KPI? " + Standard Metrics Revisited Series. "Engagement" Is Not A Metric, It's An Excuse. Defining a "Master Metric", + a Framework to Gain a Competitive Advantage in Web Analytics. Triggers, Benchmarking, Identifying Goals & KPI Cards.
Occam's Razor
SEPTEMBER 29, 2009
Remember: Engagement is not a metric, its an excuse. ]. The ideal metrics for this desired outcome are Visitor Loyalty & Visitor Recency. You can compute two important metrics: Likelihood to Recommend / Brand Lift. There are a number of wonderful metrics you can use to measure online success of such marketing campaigns.
datapine
JANUARY 18, 2023
This insightful report displays relevant metrics such as the top-performing agents, net promoter score, and first contact resolution rate, among others. A good example is a KPI scorecard. It serves up a balanced blend of metrics that will empower you to boost engagement as well as retention rates.
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