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Misled by metrics: 7 KPI mistakes IT leaders make

CIO Business Intelligence

Today, many CIOs feel the same way about metrics. Metrics are only as good as their source. Too often, technology companies pay consulting or analyst firms to create metrics based on the best characteristics of their offerings,” says Judith Hurwitz, CEO of Hurwitz Strategies, an emerging technology consulting firm.

Metrics 131
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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 139
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30 Best Manufacturing KPIs and Metric Examples for 2021 Reporting

Jet Global

What is an Operations KPI? An Operations Key Performance Indicator (KPI) or metric is a discrete measurement that a company uses to monitor and evaluate the efficiency of its day-to-day operations. These operations KPIs help management identify which operational strategies are effective, and those that inhibit the company.

Metrics 131
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How To Improve Your Facility Management With Healthcare Reports

datapine

Like many of today’s most important industries, digital data, metrics and KPIs (key performance indicators) are a part of a bright and prosperous future – and a comprehensive healthcare report has the power to deliver in each of these critical areas. Cutting down unnecessary costs.

Reporting 198
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Five Strategies for Slaying the Data Puking Dragon.

Occam's Razor

Your digital performance dashboard has 16 metrics along 9 dimensions, and you know that the font-size 6 text and sparkline sized charts make them incomprehensible. Focus only on KPIs, eliminate metrics. Here are the definitions you'll find in my books: Metric : A metric is a number. Time on Page is a metric.

Strategy 263
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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Read here how these metrics can drive your customers’ satisfaction up! Customer satisfaction metrics evaluate how the products or services supplied by a company meet or surpass a customer’s expectations. Exclusive Bonus Content: Get our short guide to CES and NPS! This is a brief overview of how to measure customer satisfaction.

Metrics 134
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Top 40 Engineering KPIs and Metric Examples for 2020 Reporting

Jet Global

What Is an Engineering KPI? An engineering Key Performance Indicator (KPI) or metric is a clearly defined quantifiable measure that an engineering firm uses to gauge its success over time. We will also discuss how engineering dashboards are imperative for tracking KPIs and can streamline a reporting process.

Metrics 98