digital-experience 
CIO Business Intelligence
APRIL 5, 2023
Why is an exodus of skilled knowledge workers becoming a recurring pattern in customer-oriented organizations, and what can IT leaders do to improve their digital employee experience (DEX) to convince them to stay? We’re settling on a hybrid model of digital work.
Corinium
NOVEMBER 11, 2019
Digitization is one of the most popular customer experience (CX) optimization techniques. It involves taking analogue or manual customer interactions and replacing them with digitally assisted or automatic ones.
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CIO Business Intelligence
FEBRUARY 6, 2023
The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. are substituting face-to-face meetings with advanced, value-added digital interactions with customers.
CIO Business Intelligence
JULY 26, 2023
If you’ve never heard the term before, it’s a portmanteau of “physical” and “digital” – and represents the merging of the two forms of retail and shopping. And yet, physical sales show no signs of letting down, for reasons of experience and convenience. But having the ability to place an order online and pick it up down the block?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
CIO Business Intelligence
FEBRUARY 8, 2023
Both customer and employee experience have seen an accelerated transformation with the introduction of cloud technologies, were significantly affected by the pandemic, and now see a remarkable shift in terms of new approaches in leadership. As customer experience continues to improve, support is needed for the workforce that drives it.
bridgei2i
FEBRUARY 1, 2021
WEBCAST: Reimagining Digital Customer Experience | Decoding Digital CX with AI. This has furthered the need to reimagine the entire customer journey by taking a holistic enterprise-wide and cross-functional approach to ensure seamless customer experience across different touchpoints. About the Webcast. Watch the Webcast.
Speaker: Hannah Testani, CEO of Intelligent Audit
The digital transformation of supply chains has already begun, so join us for this exclusive webinar to learn how to improve your company’s bottom line and, ultimately, your end customer experience. What KPIs are critical to measure in this new digital future. Turning raw data into clean data.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models.
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