CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

Optimization 128

Optimization Interactive Enterprise Optimization Sales 128

CIO Business Intelligence

APRIL 28, 2023

The slowdown in growth, according to top executives of the company, can be attributed to enterprises optimizing cloud spend due to uncertain macroeconomic conditions. We are seeing these optimizations continue into the second quarter with April revenue growth rates about 500 basis points lower than what we saw in Q1,” Olsavsky added.

Enterprise Optimization 52

Enterprise Optimization Recreation/Entertainment Advertising Uncertainty 52

CIO Business Intelligence

APRIL 12, 2022

It will add it to its Spot by NetApp portfolio, the collection of SaaS tools built around the cloud management and cost optimization company it bought in 2022. Microsoft buys Minit to optimize process automation. Skynamo’s field sales app picks up digital catalogue maker mSeller. NTT Data adds Vectorform to service portfolio.

Technology 140

Technology Enterprise Consulting Software 140