CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS. “The

Optimization 138

Optimization Interactive Enterprise Optimization Sales 138

CIO Business Intelligence

APRIL 28, 2023

The slowdown in growth, according to top executives of the company, can be attributed to enterprises optimizing cloud spend due to uncertain macroeconomic conditions. We are seeing these optimizations continue into the second quarter with April revenue growth rates about 500 basis points lower than what we saw in Q1,” Olsavsky added.

Enterprise Optimization 52

Enterprise Optimization Recreation/Entertainment Advertising Uncertainty 52

CIO Business Intelligence

APRIL 12, 2022

Process mining giant Celonis has snapped up Process Analytics Factory, a small German company specializing in process optimization on Microsoft’s platforms. The two help sales teams respond to RFPs by automating the process of searching for relevant content used in previous responses. RFP competitors combine.

Technology 143

Technology Enterprise Consulting Software 143