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Misled by metrics: 7 KPI mistakes IT leaders make

CIO Business Intelligence

Mark Twain famously remarked that there are three kinds of lies: lies, damned lies, and statistics. Today, many CIOs feel the same way about metrics. Metrics are only as good as their source. Therefore, CIOs must be cautious about taking metrics at face value [and] leaders need to understand the data behind the metrics.”.

Metrics 133
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Your Ultimate Guide To Modern KPI Reports In The Digital Age – Examples & Templates

datapine

One of the most effective means of doing this is by utilizing KPI reporting tools. Exclusive Bonus Content: Understanding KPIs & reports – A summary! Let’s start by considering what KPIs are and what they mean in a business context. What Is A KPI? What Is A KPI Report? Why Are KPI Reports Important?

KPI 223
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Build Up Your Performance With KPI Scorecards – Examples & Templates

datapine

Tracking the success metrics based on your needs, and the time frame you select while comparing your values can be done with simple yet effective scorecards. What Is A KPI Scorecard? A KPI scorecard is a term used to describe a statistical record that measures progress or achievement towards a set performance indicator.

Scorecard 226
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KPI Management And Best Practices: How To Find The Perfect KPI Solutions?

datapine

Table of Contents 1) What Is KPI Management? 2) Why Do KPIs Matter? 3) What Are KPI Best Practices? An even more interesting fact: The blogs we read regularly are not only influenced by KPI management but also concerning content, style, and flow; they’re often molded by the suggestions of these goal-driven metrics.

KPI 221
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Five Strategies for Slaying the Data Puking Dragon.

Occam's Razor

Your digital performance dashboard has 16 metrics along 9 dimensions, and you know that the font-size 6 text and sparkline sized charts make them incomprehensible. Focus only on KPIs, eliminate metrics. Here are the definitions you'll find in my books: Metric : A metric is a number. Time on Page is a metric.

Strategy 263
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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Read here how these metrics can drive your customers’ satisfaction up! Customer satisfaction metrics evaluate how the products or services supplied by a company meet or surpass a customer’s expectations. Exclusive Bonus Content: Get our short guide to CES and NPS! This is a brief overview of how to measure customer satisfaction.

Metrics 134
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The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

Occam's Razor

To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. That metric is tied to a KPI.

Metrics 156