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Zendesk - The Impact of COVID-19 on CX

Corinium

With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Our Benchmark Snapshot summarizes how recent events have affected customer experience in the recent months.

Snapshot 195
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iostudio delivers key metrics to public sector recruiters with Amazon QuickSight

AWS Big Data

Our previous solution offered visualization of key metrics, but point-in-time snapshots produced only in PDF format. With the solution we built using QuickSight, recruiters are given access to rich visualizations on interactive dashboards in real time, eliminating uncertainty about whether the information they are looking at is accurate.

Metrics 96
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COVID-19 Data Spreads like a Virus

Juice Analytics

Here’s snapshot of a recent search: As Harry Stevens, Washington Post reporter (responsible for that amazing “flatten the curve” story ) pointed out in the round table: “ the truth is that a million cases happened weeks before the official count passed that number and so we’re not reporting on reality, but we’re reporting on the numbers. ”

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Real-Time Insights Help Eliminate Common Financial Reporting Issues

Jet Global

Traditional reports are like a snapshot of a specific time and place. Decision makers were looking for a dynamic and detailed perspective into the data, and instead, they got something that only inspired uncertainty. The difference is subtle, but significant.

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Apache Ozone Powers Data Science in CDP Private Cloud

Cloudera

A snapshot of the “total_cases”, “new_cases” and “people_fully_vaccinated” trend plot for countries of “United States”, “France”, “Norway” and “Canada” is captured here. label="uncertainty"). tight_layout(); fig. subplots_adjust(top = 0.94 ). specific_locations = [' United States ', ' France ', ' Norway ', ' Canada '].

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How Microsoft is Reactivating its Workforce During The Pandemic

Timo Elliott

What you see here is a Power BI dashboard, and in this particular case, it’s a world view of the situation in terms of confirmed cases around the world, and you can drill in and you’ll see all the different countries in the world, and then you see a snapshot view on the right-hand side of what the case levels are around the world.

IT 71
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How SAP changed Carl Zeiss AG’s view of optical product manufacturing

CIO Business Intelligence

It has allowed us to navigate the challenges of the ever-changing VUCA [volatility, uncertainty, complexity, and ambiguity] market and position ourselves as a leader in innovation. Check out the company’s Innovation Awards pitch deck and get a snapshot of the success story. Digital Transformation