Remove 2010 Remove Key Performance Indicator Remove Measurement Remove Metrics
article thumbnail

Web Analytics 101: Definitions: Goals, Metrics, KPIs, Dimensions, Targets

Occam's Razor

"What is the difference between a metric and a key performance indicator (KPI)?" " "Are goals metrics?" There seems to be genuine confusion about the simplest, most foundational, parts of web metrics / analytics. Key Performance Indicators. " And many more.

Metrics 138
article thumbnail

Customer science: A new CIO imperative

CIO Business Intelligence

Customer satisfaction levels have flatlined since 2010. An emerging key performance indicator in the customer experience/satisfaction world is “rage clicks” — for example, when a user click a button sometimes five or six times because a website loads slowly or freezes. Does your organization measure customer experience?

article thumbnail

Why Data Driven Decision Making is Your Path To Business Success

datapine

By implementing the right reporting tools and understanding how to analyze as well as to measure your data accurately, you will be able to make the kind of data driven decisions that will drive your business forward. Qualitative analysis focuses on data that isn’t defined by numbers or metrics such as interviews, videos, and anecdotes.