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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

Amazon Cases is expected to aid agents in tracking, collaborating and resolving customer cases faster, especially the ones that require multiple interactions and follow-up tasks, the company said. Lack of clarity in product placement. The question is who does AWS want to compete with?

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Billie Inspires Customer Trust with Tool to Improve Dashboard Reliability

Sisense

While it’s not possible to programmatically interact with the dashboards or charts directly, we knew that all queries that are used as part of charts are stored in Sisense’s version control,” BI Developer Ivan Yeromenko explains. He co-founded Billie with a group of colleagues in 2017 and now leads the BI team.

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What are Citizen Analysts and How Can They Improve Your Organization?

Smarten

These business users have adopted business intelligence and advanced analytical tools to gather and analyze data from varied data sources and use that analysis to identify the root cause of problems, identify opportunities, solve problems and share crucial data to support business decisions.

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Okay, You Got a Knowledge Graph Built with Semantic Technology… And Now What?

Ontotext

Becoming more and more popular a term to denote an assemblage of technologies that help you find, manage and work with information, the knowledge graph built with semantic technology (the type of Ontotext’s GraphDB ) is attracting those who are interested in doing data right in the long-term. Read more at: [link]. Read more at [link].

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Okay, You Got a Knowledge Graph Built with Semantic Technology… And Now What?

Ontotext

Becoming more and more popular a term to denote an assemblage of technologies that help you find, manage and work with information, the knowledge graph built with semantic technology (the type of Ontotext’s GraphDB ) is attracting those who are interested in doing data right in the long-term. Read more at: [link]. Read more at [link].

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SHACL-ing the Data Quality Dragon III: A Good Artisan Knows Their Tools

Ontotext

Work on it began in 2015 and achieved W3C Recommendation status in mid-2017. Keep in mind how named graphs interact with your validation: The SHACL shapes graph will validate the union of all graphs. The next step is to link the data graph to the shapes graph: ex:TolkienDragonShape sh:shapesGraph ex:TolkienShapesGraph.

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3 Takeaways from Gartner’s 2018 Data and Analytics Summit

DataRobot Blog

Today, data integration is moving closer to the edges – to the business people and to where the data actually exists – the Internet of Things (IoT) and the Cloud. Today, data integration is moving closer to the edges – to the business people and to where the data actually exists – the Internet of Things (IoT) and the Cloud.