Jenny Sussin
JUNE 13, 2019
Our latest survey (client access only) analyzed by four of our customer experience (CX) analysts: Olive Huang , Ed Thompson , Nick Ingelbrecht and Melissa Davis , gave us some great new data showing that wallets are opening for CX technology. Voice of the Customer (VOC…also not surprising…).
Corinium
JUNE 6, 2019
What differentiates Fractal Analytics? We are rated as a Leader in the Forrester Customer Analytics Service Providers Wave, with industry leading scores across most contributing dimensions. Fractal’s 2018 Net Promoter Score is greater than 70. We work with a significant number of the top 10 P&C insurers in the US.
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Cloudera
AUGUST 28, 2018
From AI models that power retail customer decision engines to utility meter analysis that disables underperforming gas turbines, these finalists demonstrate how machine learning and analytics have become mission-critical to organizations around the world.
Cloudera
DECEMBER 2, 2020
After experiencing negative growth in 2018, Telkomsel made the strategic decision to focus solely on becoming a trusted provider of mobile, digital lifestyle, services, and solutions. With access to vast amounts of data from its customer base, the company knew its ability to mine this data would be a key driver of positive transformation.
Cloudera
JUNE 14, 2018
Gartner’s recently released report “Master Data Management Forms the Basis of a Trusted 360-Degree View of the Customer,” shares the results of an executive survey highlighting several key points, including that customer initiatives, are among CEOs’ top five priorities in 2018. You can download the free report here.
Cloudera
OCTOBER 30, 2018
Because it’s virtually impossible to plan for all potential customer journeys because each is essentially a nonlinear, self-directed interaction across a customer’s channel of choice.
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