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TIAA modernizes the customer journey with AI

CIO Business Intelligence

Ray Bellucci, head of recordkeeping and chief administrative officer for retirement solutions at TIAA, says JSOC is already having an impact, making it easier to identify complexities in TIAA participants interactions so the company’s customer agents can proactively address their challenges. This is the most complex ecosystem I have seen.”

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IBM Consulting unveils Center of Excellence for generative AI

IBM Big Data Hub

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

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The path to socially responsible AI

CIO Business Intelligence

No doubt, AI was the cutting-edge technology in 2023 that everyone was trying to keep pace with. AI is like the discovery of fire—it’s a great tool if you know how to use it, but if you don’t use it responsibly (or use a model built responsibly), it will burn you. Artificial Intelligence

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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications. The impact of these investments will become evident in the coming years.

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CIOs press ahead for gen AI edge — despite misgivings

CIO Business Intelligence

If anything, 2023 has proved to be a year of reckoning for businesses, and IT leaders in particular, as they attempt to come to grips with the disruptive potential of this technology — just as debates over the best path forward for AI have accelerated and regulatory uncertainty has cast a longer shadow over its outlook in the wake of these events.

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Five open-source AI tools to know

IBM Big Data Hub

When AI algorithms, pre-trained models, and data sets are available for public use and experimentation, creative AI applications emerge as a community of volunteer enthusiasts builds upon existing work and accelerates the development of practical AI solutions.

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Getting ready for artificial general intelligence with examples

IBM Big Data Hub

While these large language model (LLM) technologies might seem like it sometimes, it’s important to understand that they are not the thinking machines promised by science fiction. Most experts categorize it as a powerful, but narrow AI model. A key trend is the adoption of multiple models in production.