Remove Responsible AI Machine Partner, or RAMP,
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8 big IT failures of 2023

CIO Business Intelligence

We’ve gathered eight instances of big tech failures that struck companies and other organizations in 2023. Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems.

IT 138
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3 key digital transformation priorities for 2024

CIO Business Intelligence

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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When CX and EX collide: technology strategies for a new era of working

CIO Business Intelligence

Our 2023 Global Customer Experience Report notes that, in the context of CX, EX has emerged as the top C-suite priority, with the spotlight mainly on technologies that enable and empower employees and raise efficiency levels. AI is a powerful tool, but you must use it right. Take meetings.

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Unlocking the Power of AI with a Real-Time Data Strategy

CIO Business Intelligence

Titanium Intelligent Solutions, a global SaaS IoT organization, even saved one customer over 15% in energy costs across 50 distribution centers , thanks in large part to AI. Here, I’ll focus on why these three elements and capabilities are fundamental building blocks of a data ecosystem that can support real-time AI.

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3 ways to break out of AI ‘pilot purgatory’

CIO Business Intelligence

Today we worry this phenomenon is playing out with enterprise adoption of generative AI. Generative AI (genAI) arrived on the scene with use cases such as “support chatbots” or “talk to your documentation apps” that were so obviously useful that many companies are well on their way to taking them into production.

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IBM Consulting unveils Center of Excellence for generative AI

IBM Big Data Hub

IBM Consulting has established a Center of Excellence for generative AI. It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. The CoE is off to a fast start.

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King County enlists AI to reduce drug overdose deaths

CIO Business Intelligence

In past years, reporting fatal drug overdoses has largely been a paper- and human-driven process in King County, which shares the information with state and federal agencies. Seattle, the county seat, reported nearly 600 drug overdose deaths in 2022, an increase of 72% from the previous year.