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3 key digital transformation priorities for 2024

CIO Business Intelligence

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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The most important AI trends in 2024

IBM Big Data Hub

2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world. 2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world.

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A new era of cybersecurity with AI: Predictions for 2024

CIO Business Intelligence

Artificial intelligence (AI) has been table stakes in cybersecurity for several years now, but the broad adoption of Large Language Models (LLMs) made 2023 an especially exciting year. On one hand, LLMs make it easy to process large amounts of information and for everybody to leverage AI.

Modeling 125
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10 projects top of mind for IT leaders today

CIO Business Intelligence

Nearly half (49%) of IT leaders responding to the 2024 State of the CIO Study from Foundry, publisher of CIO.com, say they expect to play more of a strategic role in the upcoming years, with another 36% anticipating a heavy emphasis on transformational responsibilities. Other surveys offer similar findings.

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UPS delivers customer wins with generative AI

CIO Business Intelligence

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. During pilot testing, UPS earned 50% reduction in the time agents spent resolving e-mails.

Testing 134
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Generative AI is hot, but predictive AI remains the workhorse

CIO Business Intelligence

Since the release of ChatGPT in November 2022, generative AI (genAI) has become a high priority for enterprise CEOs and boards of directors. A PwC report, for instance, found that 84% of CIOs expect to use genAI to support a new business model in 2024. The concept of what qualifies as AI changes over time.

Testing 142
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Generative AI is hot, but predictive AI remains the workhorse

CIO Business Intelligence

Since the release of ChatGPT in November 2022, generative AI (genAI) has become a high priority for enterprise CEOs and boards of directors. A PwC report, for instance, found that 84% of CIOs expect to use genAI to support a new business model in 2024. The concept of what qualifies as AI changes over time.

Testing 129