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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.”

IT 119
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DataOps Observability: Taming the Chaos (Part 4)

DataKitchen

Observability is a methodology for providing visibility of every journey that data takes from source to customer value across every tool, environment, data store, team, and customer so that problems are detected and addressed immediately. Jason formed a small team and implemented DataKitchen DataOps Observability.

Testing 130
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Plan Carefully for Your Augmented Analytics Project

Smarten

Adopting Augmented Analytics: How to Get Started Gartner has predicted that, in the future ‘…40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.’ What do you want to achieve by implementing an augmented analytics solution?

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10 hottest IT jobs for salary growth in 2023

CIO Business Intelligence

Skills such as software engineering, architecture, cloud, and program management are highly sought after as more companies explore creating both internal and external applications and solutions. Average salary: US$120,653 Increase since 2021: 15.6% Average salary: US$136,017 Increase since 2021: 14.1%

IT 140
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Optimizing the Energy Sector with Data Analytics

Cloudera

In this respect, several studies project that a proper use of advanced analytics implies savings of between 5% and 7.5%. These efficiencies are achieved through remote inspection solutions, avoiding staff travel, and cutting resolution times. Towards a better customer experience.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). The company is embedding AI into each level of the tech stack it sells to customers, he says. “We

IT 145
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insightsoftware Takes Jet Analytics to the Cloud

Jet Global

Adopting a new SaaS model, Jet Analytics Cloud is delivered via Microsoft Azure to provide a seamless and enhanced user experience. December 12, 2022— insightsoftware , a global provider of reporting, analytics, and performance management solutions, today announced the release of Jet Analytics Cloud. Raleigh, N.C.,