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AI in commerce: Essential use cases for B2B and B2C

IBM Big Data Hub

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. Experience building strategies like these have been  used by online retailers for years.

B2B 70
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI can help optimize processes in many different ways, for example: customers’ speech and text into different languages, dialects, or accents. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. Digital Transformation

Insurance 126
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 10: COVID-19 | Evolving Trends of Digital Transformation

bridgei2i

PODCAST: COVID 19 | Redefining Digital Enterprises. Episode 10: COVID-19 | Evolving Trends of Digital Transformation. COVID-19 | Evolving Trends of Digital Transformation. My name is Vignesh, and I help companies succeed in their AI-enabled digital transformation. Listening time: 12 minutes.

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Examining Cargill’s push to nurture growth through digital and data strategies

CIO Business Intelligence

Having joined its executive team 18 months ago, CDIO Jennifer Hartsock oversees its global technology portfolio, and digital and data strategies, so she has to keep track of a lot of moving parts, both large and small, to help achieve the company’s big corporate strategy about being ‘better together.’ “It

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Public or On-Prem? Telco giants are optimizing the network with the Hybrid Cloud

Cloudera

However, while the promise of the cloud remains essential — not just for data workloads but also for network virtualisation and B2B offerings — the sheer volume and scale of data in the industry require careful management of the “journey to the cloud.”. Steve Bowker, BolgiaTen; A. 3- Security and data governance are still the priority.

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5 Ways Data Analytics Sets a New Standard for Revenue Marketing

Smart Data Collective

Data analytics make up the relevant key performance indicators ( KPIs ) or metrics necessary for a business to create various sales and marketing strategies. Business-to-business (B2B) and business-to-customers (B2C) companies use it for a wide array of revenue marketing strategies. Holistic Customer Experience.

Marketing 110
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

API-first strategies on the rise APIs are ubiquitous within modern software architectures, working behind the scenes to facilitate myriad connected capabilities. “As Digital transformation and growing reliance on third-party services are key contributors as well, she adds.