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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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The Ultimate Guide To Enterprise Business Intelligence(BI)

FineReport

Want to know more about enterprise business intelligence? Enterprise Business Intelligence Definition. Simply put, enterprise business intelligence refers to business intelligence applications that cater to large companies. Enterprise Business Intelligence. Keep reading!

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South Africa’s King Price Insurance moves to cloud as business grows

CIO Business Intelligence

Insurance companies are no longer only there for their customers in times of disaster. Modern approaches to insurance and changes in customer expectations mean that the insurance business model looks very different than it used to. For many insurers, this means investing in cloud. Who did you involve and why?

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

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CIO Leadership Live with Deepa Soni, CIO at The Hartford

CIO Business Intelligence

Deepa Soni, CIO at The Hartford, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss the tech-enabled future of insurance, customer-centric value streams, leveraging data-led strategies and more.

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

At the outset of the pandemic, Aflac’s independent agent/franchise business looked to be a dead duck. The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Virtualizing policy enrollment.

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Financial services firms turn to automated, data-driven processes for new products and services

CIO Business Intelligence

Between the host of regulations introduced in the wake of the 2009 subprime mortgage crisis, the emergence of thousands of fintech startups, and shifting consumer preferences for digital payments banking, financial services companies have had plenty of change to contend with over the past decade.