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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 140
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4 steps to connect change management and DevOps

CIO Business Intelligence

The challenge some companies face, however, is the change management of the structured approach for handling alterations within a development cycle. Change management is an enabling framework for managing people through a change, in this case, related to a product in production. Change management brings consistency to DevOps.

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How generative AI correlates IT and business objectives to maximize business outcomes

IBM Big Data Hub

Business owners often grapple with the frustrating reality of discovering IT issues impacting their operations only after customer complaints have arisen, leaving them with little opportunity to mitigate problems proactively. IT operations must show how observability directly contributes to business success and outcomes.

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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In In fact, i4cp’s research reveals a correlation between change-ready organizations and performance.

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What is a project management office (PMO)? The key to standardizing project success

CIO Business Intelligence

Project management office (PMO) definition A project management office (PMO) is a group, or functional unit, that sets, maintains, and enforces the practices, policies, and standards for structuring and executing projects within an organization. A good PMO drives discipline, communication, and orchestration.

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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!

Metrics 134
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Bringing an AI Product to Market

O'Reilly on Data

The Core Responsibilities of the AI Product Manager. Product Managers are responsible for the successful development, testing, release, and adoption of a product, and for leading the team that implements those milestones. Product managers for AI must satisfy these same responsibilities, tuned for the AI lifecycle.

Marketing 362