Remove company contact general-inquiries
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Call Centers vs. Contact Centers: What’s the Difference?

CDW Research Hub

Call centers vs. contact centers—which fits your business best? You probably remember an experience like this very well, and it may have even changed your opinion of the company you contacted in the first place. Customers today expect a seamless contact experience wherever they are.

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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

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EX is the New CX

Rocket-Powered Data Science

I saw how the “art of the possible” in CX (Customer Experience) and EX (Employee Experience) in the Contact Center is already being realized and is being taken to new realms of possibility through AI and Cloud empowerments. This is all enabled by the 3 A’s: AI, Automation, and voice Analytics. That now looks like this: “EX is the new CX.”

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Cloud Technology is the Future of Medical Billing Software

Smart Data Collective

As soon as the billers receive the necessary information, they prepare a claim for the insurance company. Medical billers and coders generally perform similar duties. Most health insurance claims are sent electronically to clearinghouses, which are third-party companies that connect providers and insurers. RXNT Software.

Software 116
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Dear CEO, does your B2B website need a “how to buy from us” page?

Mark Raskino

During these crisis times companies are thinking the unthinkable. Before every client inquiry call I take, I search for and click through to the company website. I could contact my local distributor – if your website made it easy and obvious who that is. then executing at speed, and often at scale. Your values?

B2B 59
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How to Streamline Yardi Financial Reporting

Jet Global

The company provides several out-of-the-box options from which to choose. Unfortunately, this option generally provides a very limited view. In a quest to gain better access to information about their business, many real estate managers have sought out general-purpose business intelligence products like Microsoft Power BI or Tableau.

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Can Data Analytics Help with Choosing Reliable Event Organizers?

Smart Data Collective

You can look at successful events and the ROI they brought in for the companies hosting them. After you know this, you can examine the overall desired effect in terms of reach – who will see or hear about the event in general? Data analytics can help with this as well. Harness Big Data Technology.