3 areas where gen AI improves productivity — until its limits are exceeded
CIO Business Intelligence
MARCH 13, 2024
But the biggest benefit was to new and lower-skilled workers, who saw a 34% improvement. In February, McKinsey released the results of a survey showing that 84% of telcos using gen AI for customer services were seeing cost savings, and 45% of them reduced costs by 6% or more.
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