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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO Business Intelligence

In economic uncertainty, it’s natural for executives to explore where to reduce spending, trim the fat , so to speak, and cut enterprising investments as a matter of caution. But this thinking is also counter-productive for all the reasons that make uncertainty so predictable. There’s much to be done.

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5 signs your agile practices will lead to digital disaster

CIO Business Intelligence

Equally important, the documented vision is a tool for agile teams to make implementation decisions when there are multiple ways to solve problems, each with different benefits and tradeoffs. They are afraid of failure and the uncertainty of knowledge work, and so that’s stressful. Agile teams aren’t done when they deploy the code.

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Automation for all—managing and scaling networks has never been easier

CIO Business Intelligence

At this time of dynamic business and market changes, uncertainty, and quickly evolving consumption models for IT infrastructure, every IT executive understands the benefits and necessity of network agility. Agile networks can respond quickly to changes in the market, customer demands, employee requirements, and technology advances.

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Advice from procurement: How to evaluate and propose new IT investments

CIO Business Intelligence

As the world continues to experience economic uncertainty, IT leaders look to tighten budgets, consolidate tools and resources, and generally become more risk-averse when evaluating new investments. So how can you request a new investment from your decision-makers while ensuring minimal costs and maximum ROI this year?

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Top Five Financial KPIs for Utilities Industry

Jet Global

COVID-19 introduces another level of uncertainty. Utility companies also face increased competition, new regulations, changing technical requirements, rising costs, and other factors that complicate financial performance. Said another way, this metric is at the heart of financial performance and requires close observation.

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The CIO’s guide to smarter vendor negotiation: 10 tips

CIO Business Intelligence

In an IT marketplace marked by turbulence, inflation, and economic uncertainty, the process of contracting with vendors for technology products and services has gotten significantly more challenging for CIOs. Pricing models and metrics can also be complex, making it difficult to understand when additional costs might kick in, Alexander says.

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What to Look for in a Modern DevOps Solution

CIO Business Intelligence

Businesses today have faced greater levels of uncertainty than ever before. As a result, businesses benefit from greater productivity, better protection on service-level agreements (SLAs) and improved sustainability. Time saved is an important metric for any DevOps administrator. By Milan Shetti, CEO Rocket Software.