When CX and EX collide: technology strategies for a new era of working
CIO Business Intelligence
JANUARY 12, 2024
Our 2023 Global Customer Experience Report notes that, in the context of CX, EX has emerged as the top C-suite priority, with the spotlight mainly on technologies that enable and empower employees and raise efficiency levels. Today, these different worlds have collided, and it’s the best thing that could have happened.
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