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Captive centers are back. Is DIY offshoring right for you?

CIO Business Intelligence

Captive centers are on the rise. You’d be forgiven if you’re wondering whether you’ve stumbled on an article from 2016 , but, in fact, the practice of launching an offshore IT center wholly owned and operated by the enterprise it serves is back in vogue with notable twists.

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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

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Data centers in space

CIO Business Intelligence

Imagine a world in which data centers were deployed in space. Why put data centers in space? As we look to the future, it’s time for new innovations to meet current and future needs for data and computing resources. The Earth’s weather or natural disasters would no longer interrupt communications. Space provides an answer.

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Green Data Centers Make Data-Driven Entities More Sustainable

Smart Data Collective

On the other hand, data centers have large carbon footprints, so companies need to find ways to make them more energy efficient. The Importance of Green Data Center s for Data-Driven Businesses By the year 2023, the global data center colocation market will reach $131.80 What makes them different from traditional data centers?

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Time for a data center refresh? Get ahead of the growing digital landscape with a modern data center strategy

IBM Big Data Hub

There are times, though, when organizations prefer to keep certain applications and data in their own data center—security and compliance requirements or control of sensitive data for example. Migrating to the cloud versus a data center refresh is a complex decision.

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Snowflake Builds on Its Success

David Menninger's Analyst Perspectives

These challenges of acquiring, installing and maintaining large clusters of computing resources gave rise to cloud-based implementations as an alternative. Public cloud is becoming the new center for data as organizations migrate from static on-premises IT architectures to global, dynamic and multi-cloud architectures.

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3 Ways Companies Will Double Down on Agent Experience in 2023

CIO Business Intelligence

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40% , the cost of replacing just one agent is between $10k-$20k , and 97% of agents are sometimes or almost always burned out.