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The Growing Importance Of Data Collection For Customer Service

Smart Data Collective

Big data is crucial for any organization that wants to attract and retain customers. A study by McKinsey Global Institute found that data-driven companies are 400% more likely to retain customers and 2,200% more likely to acquire new ones. Most customer service designs were based on subjective decisions by people working in the field.

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A history of tech adaptation for today’s changing business needs

CIO Business Intelligence

The first was becoming one of the first research companies to move its panels and surveys online, reducing costs and increasing the speed and scope of data collection.

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Q&A: Leading IT in a high-volume M&A environment

CIO Business Intelligence

Martha Heller: AssuredPartners was founded in 2011 and just crossed the $2 billion revenue mark. How is data collected and used in the organization? I recently spoke with CIO Sankha Ghosh about how he has made IT part of the acquisition machine at AssuredPartners and how his team still finds time to innovate.

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Big Data Paves The Way For Fantastic New Social Listening Tools

Smart Data Collective

million in Series B in 2010, and was quickly acquired by Twitter for $40 million in 2011. For example, the company Tweetdeck was ahead of their game when they recognized the need for businesses to engage with their customers back in 2009. During this time, they raised $300,000 in seed funds, $3.5

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Here’s Why Automation For Data Lakes Could Be Important

Smart Data Collective

Sometimes they did, sometimes they didn’t, but the overall feeling when it came to Big Data was still positive because of the potential it had for delivering insights to the business world. The Thrust for Data Lake Creation.

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Our quest for robust time series forecasting at scale

The Unofficial Google Data Science Blog

They can arise from data collection errors or other unlikely-to-repeat causes such as an outage somewhere on the Internet. If unaccounted for, these data points can have an adverse impact on forecast accuracy by disrupting seasonality, holiday, or trend estimation. Journal of personality and social psychology 107.2 2014): 276.

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The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

Occam's Razor

We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. Airbnb had enough data points to be confident in their results. By 2011, the company had 20 full-time photographers on staff.

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