9 CRM trends for 2024
CIO Business Intelligence
JANUARY 12, 2024
From market shifts to IT strategies, here are the hot CRM trends for 2024. Industry CRMs heed the call The increased verticalization of CRM is a key trend for 2024, says Forrester’s Leggett. Datwani says companies are analyzing their CRM usage, identifying unused licenses, and measuring business outcomes against industry standards.
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