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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

Insurance 108
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Data is essential: Building an effective generative AI marketing strategy

IBM Big Data Hub

Enterprise marketing teams stand to benefit greatly from generative AI, yet introduction of this capability will require new skills and processes. Understanding the benefit and risk of each use case will help to create a step-by-step path that prioritizes the model training process.

Marketing 113
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

Benefits of Salesforce certifications Salesforce jobs range from the technical (architects, developers, implementation experts) to those related to marketing and sales. According to a study by Indeed.com , 70% of Salesforce developers in the US are satisfied with their salaries given the cost of living in their area.

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AI In Marketing: Is It Worth the Hype?

Smart Data Collective

In most industries, AI is hyped, especially by companies looking to cut costs and minimise risks linked with occupational hazards. Marketing is a mix of technology and human-based interactions, with customer support being the most important part of the advertisement and promotion process. What can AI bring to marketing?

Marketing 100
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How smava makes loans transparent and affordable using Amazon Redshift Serverless

AWS Big Data

Branches range by products, namely B2C loans, B2B loans, and formerly also B2C mortgages. smava’s Data Platform team faced the challenge to deliver data to stakeholders with different SLAs, while maintaining the flexibility to scale up and down while staying cost-efficient. While the cluster is paused, on-demand billing is suspended.

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Leading Trends of Fintech Development Services in 2022

Smart Data Collective

They are using big data technology to offer even bigger benefits to their fintech customers. The use of artificial intelligence technologies allows for improving the quality of service and minimizing costs. Benefits of Decentralized Finance: Transparency. Cost optimization. Benefits of Big Data: Customer focus.

Finance 116
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Let Your Team See the Value of Being a Citizen Data Scientist!

Smarten

With business users on board, the enterprise can capitalize on its strategy and optimize return on investment (ROI) and total cost of ownership (TCO) for its technology investment. This technique can be used in banking, financial institutions, utility companies, business to consumer (B2C) and business to business (B2B). Manage costs.