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5 common consultant negotiation tactics and how to protect your interests

CIO Business Intelligence

To execute a successful digital transformation initiative, you are likely to establish consulting provider relationships. Unfortunately, many organizations find themselves susceptible to the tactics used by consultants to manage their risk and optimize a commercial arrangement to their benefit. This takes planning.

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How IBM helps clients accelerate app modernization and control costs

IBM Big Data Hub

To accelerate the hybrid cloud journey and control costs, it is critical to prioritize specific execution and transformation steps. IBM Consulting Cloud Accelerator understands complex program interactions in the current state of applications and microservices and can perform a what-if analysis of possible target states.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

Insurance 113
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10 Examples of How Big Data in Logistics Can Transform The Supply Chain

datapine

Table of Contents 1) Benefits Of Big Data In Logistics 2) 10 Big Data In Logistics Use Cases Big data is revolutionizing many fields of business, and logistics analytics is no exception. These applications are designed to benefit logistics and shipping companies alike. Did you know?

Big Data 275
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6 best practices for better vendor management

CIO Business Intelligence

And how well an IT leader deals with and orchestrates vendor relationships can mean the difference between a well-organized and efficient IT operation and a mess that costs an organization millions of dollars without delivering positive results. It’s important to consider the total cost of doing business with a vendor, Gilgour says.

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10 cloud strategy questions every IT leader must answer

CIO Business Intelligence

“Today we face the harsh reality of cloud costs, if not done right,” says Jay Upchurch, executive vice president and CIO at SAS. Cloud costs will often — and rapidly — become large line items on budgets. Cloud costs will often — and rapidly — become large line items on budgets. Are we taking advantage of cloud-native benefits?

Strategy 142
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Customer experience examples that drive value

IBM Big Data Hub

Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention. Creating customer loyalty rewards It costs organizations more to attract new customers than to retain the ones they currently have. It’s no surprise.