IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Strategy 67

Strategy Consulting Key Performance Indicator Measurement 67

IBM Big Data Hub

OCTOBER 10, 2023

Generative AI has taken the business world by storm. Organizations around the world are trying to understand the best way to harness these exciting new developments in AI while balancing the inherent risks of using these models in an enterprise context at scale. These search engines are reliant on keywords and human feedback.

Modeling 88

Modeling Enterprise Interactive Risk 88

CIO Business Intelligence

FEBRUARY 2, 2024

For women who aspire to leadership roles in IT, the climb to the top can be particularly arduous — and lonely. As a result, making it to the top as a woman in IT requires more than just the right skills and experience. For Horton, getting ahead in IT has required being open to a wide range of challenges and experiences.

IT 132

IT Technology Digital Transformation Management 132

IBM Big Data Hub

MAY 26, 2023

Cloud is transforming the way life sciences organizations are doing business. Cloud computing offers the potential to redefine and personalize customer relationships, transform and optimize operations, improve governance and transparency, and expand business agility and capability.

Consulting 78

Consulting Cost-Benefit Optimization Machine Learning 78

CIO Business Intelligence

JULY 14, 2023

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. Every company will be doing that,” he adds. “In

Modeling 94

Modeling Machine Learning Cost-Benefit B2B 94

Alation

APRIL 25, 2023

It’d be difficult to exaggerate the importance of data in today’s global marketplace, especially for firms which are going through digital transformation (DT). A data governance plan also describes data users’ roles and responsibilities, answering questions like: Who’s responsible for setting and overseeing these policies?

Data Governance 52

Data Governance Marketing Machine Learning Sales 52

Alation

APRIL 25, 2023

It’d be difficult to exaggerate the importance of data in today’s global marketplace, especially for firms which are going through digital transformation (DT). A data governance plan also describes data users’ roles and responsibilities, answering questions like: Who’s responsible for setting and overseeing these policies?

Data Governance 40

Data Governance Marketing Machine Learning Sales 40

CIO Business Intelligence

JANUARY 12, 2024

Customer relationship management (CRM) has long been a mature, commoditized product category. But several key trends are shaking up the market for CRM systems, which encompass sales, marketing and customer service. These include creating marketing materials or transcribing and summarizing customer calls.

Sales 124

Sales Marketing Data-driven Interactive 124

CIO Business Intelligence

NOVEMBER 4, 2022

Contact centers don’t look like they did 10 years ago. Alongside that transformation has come steady growth. In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles. Technology has fundamentally changed the way they do business.

Technology 101

Technology Insurance Interactive Testing 101

IBM Big Data Hub

JANUARY 29, 2024

A digital transformation is an overhauled, digital-first approach to how a business is run. The digital world is evolving quickly with new products and digital technologies that require vigorous digital transformation initiatives. Why digital transformation? Your business needs to be prepared to handle such an event.

Digital Transformation 73

Digital Transformation Consulting Internet of Things Recreation/Entertainment 73

AWS Big Data

DECEMBER 18, 2023

AWS Step Functions is a fully managed visual workflow service that enables you to build complex data processing pipelines involving a diverse set of extract, transform, and load (ETL) technologies such as AWS Glue , Amazon EMR , and Amazon Redshift.

Metadata 117

Metadata Visualization Data Lake Data-driven 117

AWS Big Data

JULY 28, 2023

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. Many customers are looking for best practices to keep their Amazon Redshift analytics environment compliant and have an ability to respond to GDPR right to forgotten requests. Who does GDPR apply to?

Snapshot 79

Snapshot Metadata Measurement Data Warehouse 79

CIO Business Intelligence

AUGUST 25, 2022

Indeed, the public cloud underpinned the first wave of digital transformation in the last decade, providing developers and IT operations with a differentiated cloud experience—as well as the speed and agility to build, learn, and scale new apps and capabilities—while also greatly simplifying IT services.

Risk 97

Risk Cost-Benefit Data Processing Digital Transformation 97

CIO Business Intelligence

MARCH 9, 2022

It will demonstrate that digitised voice and the ability to convert speech to text, and vice versa, mean voice will play an increasingly important role as part of an integrated communication system. Many residential customers have abandoned their landlines and gone mobile-only. However, nothing could be further from the truth.

Technology 97

Technology Insurance Manufacturing Data Processing 97

IBM Big Data Hub

JULY 27, 2023

The technology’s potential is particularly apparent in customer service, talent, and application modernization. According to IBM’s Institute of Business Value (IBV) , AI can contain contact center cases, enhancing customer experience by 70%.

Management 58

Management Enterprise Modeling Data Quality 58

Jet Global

MAY 1, 2023

We hope this guide will transform how you build value for your products with embedded analytics. Every application provider has the same goals: to help their users work more efficiently, and to drive user adoption. The Definitive Guide to Embedded Analytics is designed to answer any and all questions you have about the topic.

Analytics 52

Analytics Cost-Benefit Visualization Dashboards 52