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CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

One of the most important reasons companies are investing in analytics technology is to improve their understanding of their customers. Companies are expected to spend over $24 billion on customers analytics technology by 2025. The benefits of analytics to understand the customer journey cannot be overstated.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Therefore, you need sophisticated customer analytics to analyze complex customer behavior. This article will go over the concept of customer service analytics and some of the uses and advantages it could provide to a business. It increases brand exposure, sales, revenue, and customer satisfaction.

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Data Visualization Libraries to Enhance Your Custom Analytics

Sisense

Whatever you want to do with Visx (state management, animation library, etc.), This library from Airbnb is a collection of low-level visualization primitives for React. Visx is a super-small library that even someone with minimal technical skills can use to build amazing visualizations.

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From Strategy to Execution: Unleash Your Sales Teams’ Potential Through Seamless Planning & Performance Management

Jedox

It is critical to connect the missing dots to make sales performance management and financial planning and analysis seamless and reveal the complete picture. Performance tracking and reporting along with pipeline, opportunity, and customer analytics help sales teams become more effective in meeting growth targets and company objectives.

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Delivering Low-latency Analytics Products for Business Success

Rocket-Powered Data Science

Low-latency data delivery is a system level requirement that is tied to a critical business user requirement: low-latency analytics product delivery ! Analytics products represent the user-facing and client-facing derived value from an organization’s data stores. You cannot have the second without the first.

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A new era in BI: Overcoming low adoption to make smart decisions accessible for all

IBM Big Data Hub

We’re moving away from the one-size-fits-all approach of traditional dashboards to more dynamic, customized analytics experiences. For example, imagine a sales manager who wants to quickly check the latest performance figures before a meeting.

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Wallets are Opening for CX Technology

Jenny Sussin

Organizations are most focused on getting CX metrics right and listening to the Voice of the Customer (VoC) which means investing in customer analytics applications. On that last note, in 2018 the five biggest monetary investments in CX improvement projects were: Customer analytics (no surprise there…).