IBM Big Data Hub

DECEMBER 19, 2023

As enterprises embrace cloud native and everything as code, the journey from code to production has become a critical aspect of delivering value to customers. This would typically require leveraging Cloud APIs to query information from deployed cloud resources, as well as building compliance evidence and posture.

Testing 80

Testing Enterprise Modeling Software 80

CIO Business Intelligence

APRIL 18, 2024

The benefit of an AI assistant is evident for some jobs, such as programmers , he says. Eventually, all employees will have their own, customized AI assistants that boost productivity in their roles,” Bedi says. AI technology is moving so fast, and the ROI is still murky, making it difficult to commit to one AI assistant, he says.

Cost-Benefit 134

Cost-Benefit ROI Sales Enterprise 134

CIO Business Intelligence

JANUARY 22, 2024

Apart from these internal costs, there’s the greater problem of reputational damage among customers, regulators, and suppliers from organizations acting improperly based on bad or misleading data. IBM believes that half of knowledge workers’ time is wasted on these activities.

Data Strategy 121

Data Strategy Strategy Data-driven Enterprise 121

Smart Data Collective

DECEMBER 13, 2022

Keep reading to learn why cloud technology is becoming vital for hospitals and clinics trying to maintain stronger relationships with customers. Lack of evidence — It makes more sense if healthcare professionals have an evidence-based measurement of patient engagement.

Technology 114

Technology IT Measurement Management 114

CIO Business Intelligence

JANUARY 26, 2024

Three years ago, Ford reorganized its cloud-first, SDV manufacturing organization into three interconnected though separate business units: Ford Pro, for commercial customers; Model-E, for electric vehicles; and Blue, for traditional customers and vehicles employing all engine types.

IoT 108

IoT Manufacturing Digital Transformation Internet of Things 108

Smart Data Collective

SEPTEMBER 12, 2023

In the contemporary and fiercely competitive business environment, offering an individualized customer encounter is no longer merely a pleasant addition; it has become an essential requirement. Furthermore, personalization nurtures customer allegiance.

Software 98

Software Interactive Predictive Analytics Metrics 98

CIO Business Intelligence

MARCH 27, 2024

One of the few certainties in this world is that customers will always expect more from their service providers, and that whether they remain customers depends greatly on whether that expectation is met. And it isn’t just customers whose expectations are rising.

Cost-Benefit 52

Cost-Benefit Manufacturing Finance Risk 52

Smart Data Collective

OCTOBER 16, 2023

Companies want to use Big Data to improve customer service, increase profit, cut expenses, and upgrade existing processes. Learning more about customers This is one of the most common big data applications. Companies mine massive amounts of data to learn how their customers behave and their tastes. Where does big data come from?

Big Data 101

Big Data IoT Cost-Benefit Advertising 101

CIO Business Intelligence

SEPTEMBER 13, 2023

And vectorizing any data to power those apps–including unique-to-your organization pools of your customer interaction data, proprietary work product, open data, or all three–isn’t hard either. Every creative, ambitious modern developer can do it. CHRO, CMO) as the executive sponsor of one such team.

Uncertainty 86

Uncertainty Interactive Strategy Machine Learning 86

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Together we are reinforcing to our customers that data and AI are pivotal to progress.

Data-driven 112

Data-driven Insurance Digital Transformation Data Warehouse 112

Smart Data Collective

JANUARY 13, 2022

One of the biggest issues is focusing entirely on outreach at the expense of customer service. AI technology is helping solve customer service problems. In order to appreciate the benefits of AI in customer service, you must recognize the most common customer service problems. Customer Service in a Services Business.

Machine Learning 123

Machine Learning Cost-Benefit Marketing Deep Learning 123

Timo Elliott

DECEMBER 6, 2022

“ It’s easy to descend into apathy—after all, I’m not personally going to be around to witness most of the worst effects—and the evidence shows that I’m not alone : most people believe in climate change, but don’t see how they can make a difference. I’m told that SAP customers generate 87% of total global commerce.

IT 98

IT 98

CIO Business Intelligence

FEBRUARY 12, 2024

SAP customers have a lot to navigate in 2024. Here are five predictions about what will play out for SAP customers as the year goes on, along with follow-on effects and questions SAP customers will have to address in their wake.

Consulting 87

Consulting Cost-Benefit Strategy Modeling 87

CIO Business Intelligence

MARCH 27, 2023

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Could we see an increase in reverse handoffs where customers go from agent to bot?

Interactive 107

Interactive Cost-Benefit Insurance Predictive Analytics 107

IBM Big Data Hub

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications. The impact of these investments will become evident in the coming years.

Unstructured Data 94

Unstructured Data Cost-Benefit Experimentation Machine Learning 94

CIO Business Intelligence

AUGUST 17, 2022

People may be toiling on tech projects to improve website functionality or automate processes yet have no idea of the ultimate goals that those tasks are designed to feed, such as achieving a specific percentage increase in conversion or customer retention. There is a better way. It changes how they approach their work.

Measurement 78

Measurement IT 78

CIO Business Intelligence

NOVEMBER 1, 2023

We want to accelerate and get generative AI technologies to customers,” said Walter Sun, SAP’s new global head of AI , in a conference call ahead of TechEd. We don’t have a lot of evidence indicating that full-time and line-of-business developers are working together closely and simultaneously to build digital solutions,” said Rosen.

Enterprise 127

Enterprise Cost-Benefit Unstructured Data Software 127

CIO Business Intelligence

DECEMBER 21, 2023

Scalability is a crucial component, particularly when deployed at the edge, bringing services closer to where customers are located. Zscaler’s dedication to scalability and effectiveness is evident in its ability to handle the sheer volume and complexity of data. unique users and 49.75 300% more early detection for malicious hosts.

Data-driven 93

Data-driven Risk Enterprise Cost-Benefit 93

CIO Business Intelligence

MARCH 11, 2024

Although there are signs of general economic recovery including lower inflation & interest rates and higher growth as we navigate early 2024, there’s little evidence to suggest that buyers will suddenly return to their old ways. Going forward, the landscape will be more challenging and competitive than ever. What about the buyer?

Manufacturing 76

Manufacturing Cost-Benefit Finance Marketing 76

IBM Big Data Hub

MARCH 20, 2024

Each year we see the challenges that enterprises face become more complex as they strive to keep up with the latest technologies, such as generative AI, and increasing customer expectations. At IBM, we are committed to helping clients on this journey.

Risk Management 78

Risk Management Risk Enterprise Business Services 78

CIO Business Intelligence

APRIL 11, 2024

Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. You don’t have to risk resiliency to embrace innovation.

Cost-Benefit 82

Cost-Benefit Predictive Analytics Data-driven Risk 82

CIO Business Intelligence

FEBRUARY 21, 2024

We developed a model to predict student outcomes based on metrics from historical evidence,” he says. “We We’re now looking at pilots for gen AI to do more customized messaging. We ran a pilot with data scientists and other specialists on campus, and using the model, they were able to make very accurate predictions.

Recreation/Entertainment 125

Recreation/Entertainment Experimentation Modeling Data-driven 125

IBM Big Data Hub

FEBRUARY 14, 2019

The focus on customer needs for greater choice and flexibility is a constant at the IBM Think 2019 conference. Nowhere is this more evident than in IBM Hybrid Data Management, which supports data of any type, source and structure, be it on-premises or in the cloud.

Management 86

Management IT 86

CIO Business Intelligence

JANUARY 24, 2024

These information resources can hold enormous value for enterprises , enabling them to gain new insights about customers and market trends. Using poor-quality data Data is really only valuable to an organization if it’s accurate; otherwise, it can lead to poor decisions and even undermine customer experience.

Data Strategy 133

Data Strategy Strategy Unstructured Data Data Governance 133

CIO Business Intelligence

SEPTEMBER 29, 2023

ChatGPT As evidence of its meteoric rise, ChatGPT was the most searched generative AI skill on Upwork in early 2023, just months after its launch at the end of November 2022. NLP aims to create smoother experiences for those interacting with AI chatbots and other services that rely on generative AI to service clients and customers.

Deep Learning 142

Deep Learning Machine Learning Modeling Consulting 142

Smart Data Collective

JUNE 23, 2022

Car brands can study the market for trends and tailor their marketing campaigns based on them, but they won’t matter without the means to make the car that will deliver to customers. Recalls are evidence that manufacturers may have overlooked something along the workflow and have to spend to replace the faulty parts. Quality Control.

Analytics 119

Analytics Manufacturing Internet of Things Risk 119

CIO Business Intelligence

AUGUST 1, 2022

As the business grew, handling the returns became a challenge, affecting FLO’s customer satisfaction, operational efficiency, and bottom line. If a defect was noted, a customer was given a refund — but not immediately. . Needless to say, this created some undelighted customers. The shoe (application) fits.

Machine Learning 87

Machine Learning Digital Transformation Manufacturing Sales 87

CIO Business Intelligence

OCTOBER 16, 2023

According to reports, MGM and Caesars were both customers of identity management company Okta. Caesars had seen some evidence of recent suspicious activity and learned on September 7 that its systems had been compromised, with the bad actors hacking into a loyalty program database with members’ Social Security and driver’s license numbers.

Recreation/Entertainment 120

Recreation/Entertainment Reporting Manufacturing Interactive 120

CIO Business Intelligence

NOVEMBER 15, 2023

Did you deploy AI to your customer service center? Don’t say that your head of consumer operations oversees customer service. But beware: you are not authorized to bury your audience beneath a mudslide of jargon, buzzwords, and technicalities. Seek specificity and humanity in the stories you relay. What pains did it alleviate?

Publishing 115

Publishing Reporting IT Finance 115

IBM Big Data Hub

AUGUST 2, 2023

This repetitiveness was evident when users had trouble viewing or accessing certain sites. These customer interactions followed an “if-then” messaging sequence of trying possible solutions until a conclusion was reached. This type of customer care was a process that could certainly be automated. –5 p.m.

IT 70

IT Interactive Technology Software 70

bridgei2i

APRIL 26, 2021

It would help in meeting the customers’ needs and allow them to stay ahead in the competition. So, it’s evident that AI has taken the finance sector by a storm. Enabling superior customer experience . Traditional banking is a synonym for inconvenience and has been unable to satisfy the needs of many customers.

Finance 105

Finance Risk Risk Management Enterprise 105

Smart Data Collective

FEBRUARY 16, 2021

Another – perhaps even more problematic – is that there is mounting evidence acquired from large scale data analytics that shows that diverse teams are actually more likely to fall victim to such an attack. One, perennially raised by commentators from many industries, is that businesses are slowly losing the fight against ransomware.

Big Data 122

Big Data Data-driven Risk Reporting 122

CIO Business Intelligence

AUGUST 11, 2022

The true long-term effects of the COVID-19 pandemic on consumer shopping habits won’t truly be understood for years, but its effect on digital transformation is immediately evident. According to a consumer survey conducted by the company in May , online interactions play an outsized role in driving engagement between brands and customers.

Marketing 84

Marketing Digital Transformation Data-driven Testing 84

Decision Management Solutions

JULY 14, 2023

Perhaps a product is only profitable in certain very specific customer, geographic and business environments. This means we shouldn’t sell it unless those things are true which would require a more nuanced and fine grained customer eligibility decision in operations. This last outcome is common but complicated.

Consulting 52

Consulting Modeling Management IT 52

Smart Data Collective

AUGUST 22, 2021

We have talked about the different mediums that rely on big data technology to improve customer service. They have found a number of uses for data analytics, which have helped them give better service offerings and prices to their customers. Spectrum Uses Big Data to Improve Services for Customers.

Data-driven 125

Data-driven Big Data Technology Testing 125

CIO Business Intelligence

MARCH 19, 2024

Rather than selling software to customers, HP said, Autonomy had been selling them hardware at a loss, then booking the sales as software licensing revenue. January 2015: The UK’s Serious Fraud Office calls off its investigation of Autonomy, saying it has “insufficient evidence for a realistic prospect of conviction.”

Software 101

Software Sales Unstructured Data Enterprise 101

IBM Big Data Hub

NOVEMBER 8, 2023

When a customer is in the process of checking out at a grocery store, it provides real-time insights into the current demand for specific items. We assist businesses in taking a holistic approach, considering both the customer and supply chain aspects within the solution while examining the entire data landscape.

Cost-Benefit 112

Cost-Benefit Consulting Risk Reporting 112