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Innovating the Insurance Customer Experience

Decision Management Solutions

There is a common high-level customer journey for insurance customers. Here at Decision Management Solutions we’ve helped insurance carriers in the US and Asia develop innovative approaches to developing and delivering NBO/NBA initiatives. By: Zoe Zhou. The customer researches providers and policy options.

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The Sprint towards Digital Healthcare

Cloudera

As healthcare providers and insurers /payers worked through mass amounts of new data, our health insurance practice was there to help. One of our insurer customers in Africa collected and analyzed data on our platform to quickly focus on their members that were at a higher risk of serious illness from a COVID infection.

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AI-First Benefits: 5 Real-World Outcomes

Cloudera

The availability and maturity of automated data collection and analysis systems is making it possible for businesses to implement AI across their entire operations to boost efficiency and agility. AI’s ability to multitask and review massive amounts of data accelerates activities in inhuman ways. Error reduction.

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Improve Underwriting Using Data and Analytics

Cloudera

Insurance carriers are always looking to improve operational efficiency. We’ve previously highlighted opportunities to improve digital claims processing with data and AI. IoT examples such as telematics-based travel or car insurance enable a very personalized insurance policy (more on this in a prior post ).

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Conversational AI use cases for enterprises

IBM Big Data Hub

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. These technologies enable systems to interact, learn from interactions, adapt and become more efficient. billion by 2030.

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Digital listening reveals 3 leading innovation drivers

CIO Business Intelligence

The industries these decision-makers represented include insurance, banking, healthcare and life sciences, government, entertainment, and energy in the U.S. Big Data collection at scale is increasing across industries, presenting opportunities for companies to develop AI models and leverage insights from that data.

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5 Ways AI Technology Is Changing The Future Of Human Society

Smart Data Collective

Analysis of medical data collected from different groups and demographics allows researchers to understand patterns and connexions in diseases and identify factors that increase the efficacy of certain treatments. automated vehicles, for instance, might “interact” with each other which will help in preventing accidents.