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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 126
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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. Customer engagement Providing insurance coverage involves working with numerous documents.

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. According to Nationale-Nederlanden deputy general manager and CTO David Vaquero, the company’s digital transformation and evolution is continuous.

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Transforming IT culture for business success

CIO Business Intelligence

With IT increasingly driving new initiatives in concert with key business partners, there’s opportunity for technology leaders to nurture an organizational identity that keeps everyone razor-focused on digitally transforming the business in pursuit of strategic goals.

IT 127
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

bridgei2i

Tourism and Hospitality are also largely affected, but in FS, insurance, and CPG, the impact is moderate. But because of COVID-19, digital transformation is helping B2B models trying to replicate successful B2C models. So, there are areas which are moderately affected, you know, take financial services, insurance, and CPG.

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PODCAST: AI for Digital Enterprise – Episode 2: New Age Capabilities for Digital Transformation

bridgei2i

PODCAST: AI for the Digital Enterprise. Episode 2: New Age Capabilities for Digital Transformation. New Age Capabilities for Digital Transformation. Ashish has about two decades of rich experience and strategy, consulting, and analytics in the financial services, insurance, and high-tech industries.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 12: How AI is rapidly transforming the enterprise landscape in the post-COVID world

bridgei2i

Today, I will be the host for our podcast, AI to impact, which covers everything about digital and AI, featuring some remarkable thought leadership, expert point of views and commentaries from a gamut of industry leaders. So, what we see that’s taking place in a more general setting is digital transformation.