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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

IBM can help insurance companies insert generative AI into their business processes IBM is one of a few companies globally that can bring together the range of capabilities needed to completely transform the way insurance is marketed, sold, underwritten, serviced and paid for.

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. According to Nationale-Nederlanden deputy general manager and CTO David Vaquero, the company’s digital transformation and evolution is continuous.

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We

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Transforming IT culture for business success

CIO Business Intelligence

With IT increasingly driving new initiatives in concert with key business partners, there’s opportunity for technology leaders to nurture an organizational identity that keeps everyone razor-focused on digitally transforming the business in pursuit of strategic goals. Patience and staying power on strategy is really key.”

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

bridgei2i

Tourism and Hospitality are also largely affected, but in FS, insurance, and CPG, the impact is moderate. But because of COVID-19, digital transformation is helping B2B models trying to replicate successful B2C models. So, there are areas which are moderately affected, you know, take financial services, insurance, and CPG.

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Your AI journey: Destined for the ditch?

CIO Business Intelligence

Today’s AI narrative At the “ The Two Faces of AI ” Digital Solutions Gallery hosted by the College of Engineering at The Ohio State University, I asked the 100-plus executives in attendance, “Is your organization ‘normal’ with regards to its treatment of AI?” Generative AI is not the right tool for many tasks.

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