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3 key digital transformation priorities for 2024

CIO Business Intelligence

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. I wrote in Driving Digital , “Digital transformation is not just about technology and its implementation. Luckily, many are expanding budgets to do so. “94%

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ADP’s cloud transformation pays dividends

CIO Business Intelligence

Vipul Nagrath, who was global CIO of ADP during the company’s early embrace of the cloud, spearheaded ADP’s companywide digital transformation, which started in earnest five years ago fueled by the company’s hybrid cloud. There’s a brand-new wave of digital transformation that’s coming,” he says.

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TIAA modernizes the customer journey with AI

CIO Business Intelligence

Sastry Durvasula, chief information and client services officer at TIAA, says the multilayered platform’s extensive use of machine learning as part of its customer service line partnership with Google AI makes JSOC a formidable tool for financial and retirement planning and guiding customers through complex financial journeys.

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King County enlists AI to reduce drug overdose deaths

CIO Business Intelligence

And then what’s really cool is adding on this more experimental aspect with the machine learning capability.” The machine learning piece of the project started as a proof of concept to add more automation to the report digitization efforts, she adds. “We

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Ferrovial puts AI at the heart of its transformation

CIO Business Intelligence

With the aim to accelerate innovation and transform its digital infrastructures and services, Ferrovial created its Digital Hub to serve as a meeting point where research and experimentation with digital strategies could, for example, provide new sources of income and improve company operations.

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DS Smith sets a single-cloud agenda for sustainability

CIO Business Intelligence

Its digital transformation began with an application modernization phase, in which Dickson and her IT teams determined which applications should be hosted in the public cloud and which should remain on a private cloud. 2, machine learning/AI (31%), the packaging company has three use cases in proof of concept. As for No.

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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Roadblocks for executives that prevent them from moving forward on their digital transformation initiatives: Roadblocks include poor culture, lack of skills, lack of funding, and, maybe, most importantly, no clear problem statement for why they are wanting/needing digital transformation. IoT Artificial Intelligence.