InMoment - Showcasing Return on Customer Experience Investment (ROXI)
Corinium
JULY 19, 2020
Download here. Here are four tips for showcasing return on experience investment (ROXI): Take a Snapshot of Current Business Performance. Get Creative When Measuring Profitability. Consider what sort of revenue or profit proxies can be identified and measured. Interested in learning more about measuring CX profitability?
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