When CX and EX collide: technology strategies for a new era of working
CIO Business Intelligence
JANUARY 12, 2024
The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.
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